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FAQs

We might have already read your mind. See below for common questions about our products.

Premium quality

We make premium quality apparel that can be worn all year round. We don’t design seasonal collections, instead we add new permanent items to our range. We pay attention to details and take care over what fabrics we use. Our range is composed of finely crafted, timeless unisex garments and accessories.

ESSENTIALS

We use 100% GOTS certified organic cotton.

Nothing is wasted.

What size should I buy?

Can I cancel my order?

If you’re not quite sure which size is right for you, refer to our size guides. They're located alongside the available sizes for each of our products. For any additional questions, CONTACT US. We will ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free. 

If you have any additional questions, please let us know by using our contact form.

What if I want to speak to someone?

We want to speak to you too! CONTACT US with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Due to COVID- 19, our carriers have been experiencing slight delays in shipping, so please allow for 7-15 business days (Monday thru Friday, excluding weekends and holidays) for your ground orders to arrive. We apologize for any inconvenience and are working hard to get you your clothes as soon as we can. Thank you so much for your patience and understanding!

What's the return policy?

A return must be requested 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered. Merchandise must be returned in its original packaging. Returns must include the packing slip supplied during return process (packing slip will auto-generate along with the return label). Package should only include items listed in that particular return packing slip. Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase).

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About the store

We are design and product obsessed. Uncompromising in the style, quality and performance of every product we create.

This is a demonstration of the Symmetry theme for Shopify. Apparel kindly donated by Unrecorded

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